Find general information about issues with connecting your power2max powermeter with our power2max app.
Table Of Contents
General app connection issue
- Open the power2max app on your smartphone/tablet
- Make sure you are logged in with the correct account
- Make sure you see a green LED flashing every second, if not please check the following:
- Check if the power meter is asleep and move the crank to wake it up
- Make sure that the battery is charged or the battery is not empty
- Make sure that no known Bluetooth devices are connected to your power meter via Bluetooth
- If necessary, charge your NG or change the battery
- If that doesn’t help, restart your NG using the charging cable or remove the battery on your NG Eco and put it in the wrong way around for a second and then put it back normally
- Wait until the logo has stopped spinning
- Even if your power meter is already displayed, please wait and select your power meter only when the logo has stopped spinning
- Currently it can happen that the same power meter is displayed several times, just select one of them, with the next app version the problem will be fixed.
- This applies to both iOS and Android
Android
- Open the power2max app on your smartphone/tablet
- Make sure you are logged in with the correct account
- If the logo does not start to rotate and nothing happens when you press the touchscreen, please try the following steps:
- Check if the power2max app has access to the location
- Please make sure that location/GPS is generally switched on
- We do not use any location specific data from you, this is only needed to use Bluetooth with Android.
I can't still connect with the app
- Should your power meter be displayed as power2max_3.0: please contact our support
- Please make sure you have the latest power2max app installed
- Restart your smartphone/tablet
- Try an alternative smartphone/tablet
I get still the message that my powermeter isn't registered
- Please restart our power2max app and wait until the logo stops with rotating
- After that, press on the user icon on the right upper corner at the main page and be sure to use the correct user account
- Check whether you see on the under registered powermeters your powermeter
- If yes, please try again to connect with your powermeter
- If still not shown, please delete our power2max app and install again
- Please switch between wifi and mobile data to isolate to an internet issue
